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If you have any questions regarding the Tate Online Shop, its products or an order that you have placed please either email: shop.online@tate.org.uk or call: 020 7887 8869 (Monday – Friday, 9.00–17.30).
Returns & Refunds
Tate Enterprises Ltd (TEL) would like you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order please return to the address below within 30 days of receiving the item. A refund for the goods will be supplied, excluding any shipping costs, within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.
Please package the items securely and return with a copy or the original invoice. Credit cannot be given for returned goods, which are damaged in transit. For the return of high value goods, we recommend that you use a recorded delivery service.
In the unlikely event that you receive goods, which were not, what you ordered or which are damaged or are of a different quantity to that stated on your order form, please contact Tate Online Shop.
The return address is:
Returns
Tate Enterprises
The Lodge
Millbank
London SW1P 4RG