Booking and Ticketing FAQs

Roger Fry, ‘Essay in Abstract Design’ 1914 or 1915
Roger Fry
Essay in Abstract Design 1914 or 1915
Tate

Exhibition ticket guidelines

How much does an exhibition ticket cost?

Prices vary depending on the exhibition. As of 2017:

  • Tate Members and Patrons – free, unlimited entry with a card
  • Adult – prices range from £19.50 - £12.50 (£17.70 – £11.30 without donation)
  • Concession – prices range from £18.50 - £11 (£15.90 – £10 without donation)

Why do ticket types have two prices – with and without a donation?

All adult and concession tickets have two prices. These are:

  • A price which includes an additional donation of at least 10% (of original price)

This is a gift aid price. Not only does the additional donation help Tate as a charity, it allows Tate to claim gift aid if you are also a UK tax payer. If you complete a gift aid declaration as part of your purchase, Tate can treat the whole value of the ticket as a donation and claim 25p in every £1 in tax providing more access to more art.

  • A price without a donation

What concessions or discounts does Tate offer for exhibitions?

Members and Patrons

  • Free unlimited entry to all exhibitions with a card, no tickets required. Click here for more details

Concessions

  • Student with valid ID
  • Job Seeker with proof of eligibility ID
  • Disabled (with one complimentary companion ticket if required)
  • Child aged 12 – 18

Other discounts or offers

  • Family ticket - this is for two adults and two children aged 12 – 18, or one adult and three children aged 12 – 18. Family tickets can be purchased by contacting us. It’s not possible to buy a family ticket online.
  • Children under 12 years old are free, do not require tickets for exhibitions, and must be accompanied by a parent or guardian (maximum of four per adult). Please note if visiting as part of a group of 10 or more, everyone needs a ticket including all under 12 year olds. There is a charge for school groups of any age.
  • UK Teacher with valid ID – concession rate
  • National Art Pass/Art Fund members currently receive a 50% discount on adult or concession prices
  • Other selected Arts organisations may be eligible for a concession rate – please contact us
  • ICOM card holders and organisations in the NMDC reciprocal agreement – free entry (please show card/staff ID at exhibition entrance)

School & adult groups

  • Discounted prices are available for groups of 10 or more people Monday to Friday if booked in at least two weeks in advance. Limited availability with this.

Please contact us for more details and to check availability for adult groups. Please email schoolsandteachers@tate.org.uk with school group enquiries

Is there a discount if I visit more than one exhibition?

Tate Membership is the most flexible way, and gives the best value, if you want to visit more than one exhibition. As a Member you have unlimited, free entry to any Tate exhibition. Prices start from £70.

Tate may occasionally offer combined ticket offer for certain exhibitions at the same gallery.

Are tickets timed?

Yes – all exhibition tickets are timed with half hour time slots to enter. With busy exhibitions Tate will enforce the timed entry on the tickets.

You will not be able to enter before the time on your ticket. You are welcome to stay in an exhibition for as long as you need (within gallery hours). We suggest you allow one to two hours to see most exhibitions. Once you leave the exhibition re-admission is not permitted. Last entry for all exhibitions is normally one hour before the gallery closes.

Are there guided tours in exhibitions available?

Yes – normally for major exhibitions only.

These will be on specific days and times, and are an additional cost on top of your ticket. Please visit the online exhibition page to see if they are taking place, or contact us for details.

Are multimedia or audio guide available for exhibitions?

Yes – normally for major exhibitions only.

These are provided by Antenna International. They are an additional cost, and can be bought in the galleries, and online as merchandise when booking exhibition tickets. For some exhibitions these are also available as a downloadable app from iTunes or Google Play. Contact us for further details.

Buying exhibition tickets in advance

How can I book in advance?

Tickets can be purchased online via our secure website, by telephone +44 (0)20 7887 8888 (open daily 9.45 – 18.00), and in the galleries during opening hours (please note ticket desks close 45 minutes before the gallery).

Tickets can be purchased 24 hours or more in advance by telephone, and 8 hours or more in advance online. Tickets cannot be bought by telephone for the same day.

What payment cards does Tate accept?

Visa, Visa Debit, Mastercard, AMEX

How far in advance do I need to buy tickets?

It is recommended for popular exhibitions to book your tickets as soon as possible. Advance availability often sells out a few days in advance, particularly for weekend timeslots and between 11am and 3pm during the week. The final two weeks of most exhibitions are when they’re busiest, and it’s always recommended to book if you’re planning to visit during these times. If you do not book in advance a limited amount of tickets are available each day in the galleries, and for popular exhibitions these do sell out quickly.

If you book more than 5 days in advance you will have the option to have your tickets posted to you (UK address) or for you to collect at our Ticket Collection desk. If you book less than 5 days in advance you will need to collect at the Ticket Collection desk in the gallery.

What if I live overseas and want to receive my tickets in the post?

If you have a non UK address you need to book more than 21 days in advance online for tickets to be posted to you. If you book less than 21 days in advance online you will need to collect at the Ticket Collection desk in the gallery.

What do I need with me to collect my tickets?

If you haven’t received your tickets by post, you will need to collect from the Ticket Collection desk in the gallery. To collect your tickets you will need:

  • The payment card you used to make the purchase
  • The booking reference number / online confirmation

If you will have a problem providing both of the above please contact us.

Why can’t my tickets be emailed to me?

We are working towards providing e-tickets, where you will be able to have tickets on a mobile device, or print them off yourself. We hope to have this facility in the very near future.

Are there any booking or postage fees?

Not for exhibition and regular event tickets. Tate may occasionally charge a booking fee for one off special events and this would be advertised as such.

Can I buy tickets as a gift for someone?

We don’t sell gift tickets for exhibitions. Gift vouchers (in £5, £10, £20 denominations) can be purchased in any Tate shop or by calling +44 (0)20 7401 5167. Gift vouchers can be used to purchase tickets, membership, shop products, and in our restaurants and cafes.

Tate Membership or Tours for Two are also great gift options.

If you have purchased tickets and won’t be present to collect the tickets yourself with the payment card used please contact us.

Access options

I’m disabled and am visiting with a companion or helper?

A complimentary companion ticket is available to you. When booking online please select one disabled discount ticket. This will automatically have a companion ticket attached to it when the tickets are dispatched (or collected). When booking by telephone, please state that you require a companion ticket.

Does Tate have any other bookable facilities for anyone with mobility issues when visiting exhibitions?

Wheelchairs, mobility scooters, and assessable parking spaces (limited) are available to book, please contact us. Please book disabled parking spaces at least 24 hours in advance.

Buying exhibition tickets in the gallery

Where do I buy tickets in the gallery?

Tickets are available from 10.00 when the galleries open until 45 minutes before closing time. Tate has designated Ticket and Membership sales points, and a Ticket Collection point. These are currently on Level 0 in the Turbine Hall at Tate Modern, and on the lower level, Manton entrance at Tate Britain, and in the entrances at Tate Liverpool and Tate St Ives.

Can I buy on the day for a busy exhibition even if tickets are sold out in advance?

for the day. If you plan to buy tickets this way, aim to get to the gallery for when it opens, and be prepared that you may be buying tickets for a much later time slot that day.

Will there be queues?

We always endeavour to help everyone as efficiently as possible. For very popular exhibitions you may need to queue to buy your ticket.

Please avoid going to the entrance of a very popular exhibition until the time slot on your ticket. If you arrive earlier than your time slot, you may be asked to queue if your tickets are valid for the next time slot. Anything earlier than this, you will be asked to return at the designated time.

For busy exhibitions everyone may be asked to queue at the exhibition entrance (all ticket holder, Members, Patrons, etc). This is so we can stagger entry into the first room of the exhibition so it is not over crowded. This queue moves quickly.

Can I book tickets in advance in the galleries?

Yes you can, providing we have advance availability for the date and time slot you wish to purchase.

Help – I have a booking problem

I have mislaid my tickets or they have not arrived in the post

Please visit the Ticket Collection point on the day of your visit, bringing the payment card you used, and the booking reference number and we will arrange replacements for you. We do not send replacements by post.

Can I exchange or have a refund for my tickets if I can no longer attend?

Tickets are non-refundable and non-exchangeable.

However at our discretion we can exchange some exhibition tickets, providing we have availability and you are able to return the unwanted tickets to us before the date and time slot that they are valid for. We charge a £1 exchange fee per ticket. We are not able to exchange tickets which are valid for past dates or time slots.

I’m having trouble logging in online?

When purchasing tickets please go to the Login/Register page and follow the on screen instructions.

If you are having difficulties with your customer number, email address being recognised, or have asked for a password reminder and are still having problems please contact us.

I’ve booked tickets online and I haven’t received an email confirmation?

There may be a problem with your booking not completing and tickets will not have been purchased. Please contact us. Please always check your junk folder for email confirmations.

I’ve just received my email confirmation and the tickets are not for the correct date, time, or exhibition?

Please contact us as soon as possible with your booking reference number (found on the email confirmation). Please do not leave this until you visit us, because we may not be able rectify the issue.

I’ve just received my email confirmation and I’ve bought too many tickets in error?

Please contact us as soon as possible with your booking reference number (found on the email confirmation) and the payment card you used. Please do not leave this until you visit us, because we may not be able rectify the issue.

Buying event, film or course tickets

How do I book event/film/course tickets?

Tickets for any of our public events programme can be purchased or booked online, by tel +44 (0)20 7887 8888, or in the galleries (during ticket desk opening times).

Tickets for events can be purchased up to one hour or more in advance online, or by telephone (9.45 – 18.00 daily).

How much do event tickets cost?

Prices do vary, Please check each event online to find out the cost. For most events we offer a concession price for

  • Senior (60 years or more)
  • Student with valid ID
  • Job Seeker with proof of eligibility ID
  • Disabled (with one complimentary companion ticket if required)

The event is free and bookable, will I get a ticket?

For most free, bookable events we don’t normally issue tickets, and this will be clear when you book. You just need to bring along the email confirmation, or booking reference details if booked by telephone, when you arrive for the event. Very occasionally we do issue tickets for free events.

Where do I collect my tickets from?

If you have not received your tickets in the post it will normally be available to collect up to 30 minutes before the event starts.

If you have given your email address when you booked, you should normally receive an email reminder for the event at least 24 hours in advance explaining where to collect your tickets.

What happens if I turn up wanting to buy a ticket just before the event?

If we have tickets available you will be able to purchase these up until the event starts.

If the event is sold out, we may have a returns queue (not for courses). Please note there is never a guarantee that we will have returns. We will only operate a returns queue up to 30 minutes before an event starts.

The event or course that I want to book in advance is sold out?

For events or films if we have any returns on the day these will become available to a returns queue no more than 30 minutes before the event, if we are operating one.

If a course is sold out we do not offer on the day returns. We do have waiting lists for some courses, in case we have any spaces which become available (will be 24 hours or more in advance). Please contact us to enquire if we have a waiting list for a course.

Can I have an exchange or refund for my tickets if I can no longer attend?

Tickets for events are non-refundable and non-exchangeable.

However if you are attending a sold out event and have a spare ticket you cannot use with you, we will accept it for a refund if we have a returns queue. This can only be done up to 30 minutes before the event starts.

My event starts after the normal gallery closing time. I’m in the gallery already, can I wait inside anywhere?

For most events this isn’t possible. The gallery, its shops and cafes will close and you will be asked to leave at the designated closing time. The appropriate doors will then reopen for an out of hours event, normally 30 minutes before it starts.

Are there any catering facilities during my event?

During gallery opening hours please visit one of our cafes or restaurants. During out of hours events there are normally no in house catering facilities where you can purchase items. Bottled water (closed capped) is permitted in the gallery spaces.

Need further help – contact us

Membership and Ticket Services is a team of Tate staff who work in the galleries and in our contact centre (based at Tate Britain).

Staff can help at gallery desks during gallery hours. Please note ticket desks close 45 minutes, and Members Room desks close 30 minutes before the galleries do.

Or contact us

Email ticketing@tate.org.uk
members@tate.org.uk

Tel +44 (0)20 7887 8888
(open daily 9.45 – 18.00, except 24 – 26 December)

Private tours enquiries

Email tour.bookings@tate.org.uk
Tel +44 (0)20 7401 5167

Schools and teacher enquiries

Email schoolsandteachers@tate.org.uk
Tel +44 (0)20 7887 8888

Modigliani Virtual Reality Experience

How will I get to see the VR experience?

A limited number of visitors will be able to view the VR experience on a first-come, first-served basis by joining the queue outside room 10 of the Modigliani exhibition. Average wait is 25 minutes.

Where is the VR experience?

It is in the penultimate room of the Modigliani exhibition (room 10).

Is the experience accessible for wheelchair users?

Yes.

Is the experience suitable for someone short of hearing?

Much of the story is told in text through the environment itself. That said, the experience makes use of immersive audio, and narration to reveal first hand accounts discussing the objects and environment, so there will be an interpretative layer of the experience unavailable to those short of hearing.

If you would like to read a transcript of the experience, please email information@tate.org.uk.

Am I able to wear my glasses?

The Vive VR headset is designed to fit over most eyeglass frames.

Is the VR experience suitable for children?

The Modigliani VR: The Ochre Atelier is suitable for children 13+ with parental consent. VR headsets are designed for adults and may not fit children properly. There is no explicit content within the experience.