Timed tickets are required to enter our galleries for both the free collections and paid exhibitions.
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We’ve grouped questions under the following headings, click on a link to jump to the relevant section:
If you can’t find the answer to your question on this page, please contact Tate Members
Do I need to book to visit the galleries?
Yes, for the moment all visitors, including Members, will need to book for both exhibitions and collection displays.
There are special free tickets reserved for Members and supporters which you can book online or by calling +44 (0)20 7887 8888 (9.45–18.00 daily).
You’ll need your ticket and your membership card to access the galleries.
Why do Members need to book?
We’re asking all visitors, including Members and Supporters, to book a timed ticket online in advance so that we can manage the number of people in the galleries at any one time, and ensure everyone can keep a safe distance while enjoying their visit.
What if I just want to visit a Members Room?
If you’re just planning to visit a Members Room, you’ll still need to book a collection route.
Do I need to book tickets for guests?
Yes, you’ll need to book a free ticket for you and any guests that you’d like to bring to the gallery. You can bring as many guests as your membership type allows, providing there are enough tickets available for that timeslot.
How do I sign in?
If you have already created an online account, you can sign in to book tickets and manage your membership.
If you’ve never created an online account you will need to add your email address and create an online account in order to book. Do this by filling in this update your membership email webform.
How do I reset my password?
If you’ve forgotten your password you can reset it.
I’m an Associate Member, how do I book?
To book tickets for an associate membership card holder, please give us a call on +44 (0)20 7887 8888 (9.45–18.00 daily). Currently only the main membership card holder can book tickets online, we’re sorry for any inconvenience.
How do I cancel my tickets?
If your plans change, you can cancel your tickets by emailing us at email@example.com. Please do let us know, so another Member can visit during that timeslot.
How many guests can I bring in with me?
This varies by membership type; you’ll also need to book a ticket for each guest:
- ‘Member’ means you can visit for free on your own
- ‘Member plus guest’ means you can bring one guest
- ‘Member plus guest plus extra card’ means you can bring up to three guests
If you need to check your membership type, just log in to your account.
How many children can I take into exhibitions and Members Rooms?
All Members can bring up to six children, you’ll need to book a free ticket for each child.
Why should I add a Tate Liverpool or Tate St Ives Extra Card?
By adding the £12 Tate Liverpool or Tate St Ives Extra Cards to your membership, you’ll get access to exclusive benefits:
- You can bring three guests when you visit Tate Liverpool or Tate St Ives, whatever your core membership type
- You’ll be invited to exclusive Private Views at these galleries
- By adding this bolt-on you make your support for these galleries go even further: from community, family, and research programmes to exhibitions and displays
What are the benefits of Member Plus Guest Plus Extra Card membership?
This membership is ideal for families – you’ll receive two membership cards, each admitting two adults and up to six family to exhibitions and Members Rooms.
The second cardholder can visit Tate independently, but to book tickets they’ll either need to use the main membership account or call us on +44 (0)20 7887 8888 (9.45–18.00 daily).
You’ll receive one issue of Tate Etc. magazine, listings guides and e-bulletins per membership.
Can I use my membership before I receive my card?
You can use your membership straightaway – you’ll receive a digital card via email which you can use to access exhibitions and Members Rooms (this is sent to you by email on the day your membership starts) or you can visit the membership desk in any gallery, and they can print you a physical card on the spot.
You should receive your membership pack, including your membership card, within two weeks of the start of your membership.
I’ve lost my membership card. What should I do?
You can download your digital card or request a new one via post from My Account, or just drop by a Membership desk in any Tate gallery next time you visit and they can print you a new card.
Your old card will be cancelled to protect against misuse.
Can I use my Tate Liverpool / St Ives Extra Card in London?
You can use your main membership card to visit any gallery, but you can’t use Tate Liverpool or St Ives extra cards to bring guests to Tate Modern or Tate Britain.
The same applies for Private Views – you’ll need a London Private View pass to attend Private Views at Tate Modern and Tate Britain. To upgrade your membership please give us a call on +44 (0)20 7887 8888 (9.45–18.00 daily).
Can I lend my membership card to someone else?
No, Membership cards can only be used by the named Member or Associate Member.
Members provide vital financial support to Tate so we ask that you please don’t lend your card to non-Members. If you need the flexibility of a spare card, you can upgrade to Plus Extra Card membership and get two membership cards – each admitting two people.Or, if you know someone who would enjoy the benefits of membership, why not give a gift membership?
How do I renew my membership?
You can renew online via My Account
Call +44 (0)20 7887 8888 (9.45–18.00 daily).
Renew in the gallery at any Members desk (Tate Modern, Tate Britain or Tate St Ives), or at the Information desk (Tate Liverpool).
Download the renewal form PDF [100.92 Kb] and return it via Freepost to: FREEPOST RTLS-XHAC-RXHY, Tate Members, Tate, London SW1P 4RG.
How do I renew my gift membership?
Unfortunately, it’s not currently possible to renew gift memberships online. You can either:
Call +44 (0)20 7887 8888 (9.45–18.00 daily).
Download the gift renewal form PDF [102.26 Kb] and return it via Freepost to: FREEPOST RTLS-XHAC-RXHY, Tate Members, Tate, London SW1P 4RG.
Can I arrange for a gift membership to be sent to me, the donor?
Yes, when you choose your delivery options you can choose for the gift membership pack to be sent to you, or directly to the recipient. Buy a gift membership online.
For Christmas gift memberships
If you’re purchasing a gift membership for Christmas (available from the end of October) you can have it delivered to you (the donor) or have it delivered to the recipient. Simply tick the box titled ‘This is a Christmas gift’ and select the relevant delivery option. Buy gift membership.
For regular gift memberships
Regular gift memberships purchased online are sent straight to the recipient. Exceptions are sometimes possible for gifts purchased over the phone, so do ask. Call +44 (0)20 7887 8888 (9.45–18.00 daily). If you buy a gift membership in the gallery you can take the gift pack away with you on the spot.
I have a joint bank account. Can I join, buy a gift membership or renew a membership online by Direct Debit?
Unfortunately, no (due to bank restrictions). It’s also not possible to renew joint memberships over the phone. Joint account holders can download the relevant form below, print it off, sign it and return it via Freepost to: FREEPOST RTLS-XHAC-RXHY, Tate Members, Tate, London SW1P 4RG.
If you pay by Annual Direct Debit your membership will automatically renew, unless you let us know you’d like to cancel. We’ll write to you at least ten days before payment is taken.
If you pay by Monthly Direct Debit, you are agreeing to a schedule of twelve monthly payments to cover a year of membership.
If you fail to pay any instalment due within the specified time period, we will contact you and agree to take payment at the next available date.
If you fail to pay the instalment due for your Membership Fee or cancel your direct debit part way through the Membership period you will be required to pay all instalments due for the remainder of your Membership Period.
Failure to make payment will result in the Membership being cancelled.
Do I need to book tickets for Tate events, talks and discussions?
Yes, unless otherwise stated.
If you take your ticket to any membership desk before visiting the exhibition, we can refund the value of your ticket towards Tate membership. Refunds are available for unused tickets to current or future exhibitions only, up to 30 days after the date on the ticket. To qualify for a refund, tickets must be received by Tate within 30 days of purchasing membership.
See above for instructions on how to reset your password. To claim your 10% shop discount in gallery, just show your membership card at the checkout.
*Courtesy of Tate Commerce, please note that your discount may not work on sale or clearance items.
How do I cancel my membership?
Support from our Members has never been more important, because we are only able to welcome a reduced number of visitors due to coronavirus – you are part of a very special community that underpins everything we do.
If you would like to discuss options to reduce your membership type and cost, how often your fee is due, or cancel your membership, please send us an email at firstname.lastname@example.org.