On this page you’ll find the answers to some of the most commonly asked questions about Tate membership.
To renew your membership or manage your preferences, sign in here. Please note gift memberships cannot currently be renewed online.
We’ve grouped questions under the following headings. Click on a link to jump to the relevant section:
- Membership benefits
- Your membership card
- Renewing your membership
- Gift membership
- Joint bank accounts
- Payment by monthly direct debit
- Exhibitions, private views and events
- Refunding exhibition tickets towards membership
- Accessing your account
- Claiming your online shop discount
- Complimentary drink offer
- Cancelling your membership
If you can’t find the answer to your question on this page, please contact Tate Members
Call +44 (0)20 7887 8888 (select option 1) 09.45–18.00 daily
How many guests can I bring in with me?
You can take in as many guests as your membership type allows and all Members can bring up to six family children with them.
- ‘Member’ admits one person
- ‘Plus guest’ admits two people
- ‘Plus guest plus extra card’ admits four people
If you need to check your membership type, simply log in to your account to find out.
How many children can I take into exhibitions and Members Rooms?
Members can take up to six family children free into exhibitions and Members Rooms.
Why should I become a Tate Liverpool or Tate St Ives Member?
The Tate Liverpool and Tate St Ives card costs an additional £12 and offers a range of additional benefits to your Tate membership including access for yourself and three friends into all Liverpool or St Ives exhibitions.
By buying this membership bolt-on you are supporting the arts by helping to fund community, family and research programmes as well as exhibitions and acquisitions.
What are the benefits of Extra card membership?
Extra card membership is ideal for families – receive two cards, each admitting two adults and up to six family children to exhibitions and Members Rooms.
The second cardholder can visit Tate independently but you’ll need to share your issues of Tate Etc. magazine, listings guides and e-bulletins.
You’ll also need to share your Member online login details if the second cardholder wishes to book tickets for talks and discussions online.
Please note: second cardholders are not permitted to vote at the Tate Members Annual General Meeting.
Can I use my membership before I receive my card?
You should receive your membership pack, including your membership card, within two weeks of the start of your membership, but you can start enjoying your benefits straightaway.
Either show your digital card to access exhibitions and Members Rooms (this is sent to you by email on the day your membership starts) or visit the membership desk in any gallery, and they can print your card on the spot.
I’ve lost my membership card. What should I do?
Drop by a Membership desk in any Tate gallery and a new card will be issued on the spot, at no extra charge.
Alternatively email firstname.lastname@example.org or call +44 (0)20 7887 8888 (09.45–18.00 daily).
Your old card will be cancelled to protect against misuse.
Can I use my Tate Liverpool / St Ives card in London?
All Members can use their membership card to attend exhibitions at all four galleries for free. However, the Liverpool and St Ives bolt-on cards allow you to take up to three guests to exhibitions and attend Private Views, only at Liverpool or St Ives.
To attend the private views at the London galleries you will need a London Private View bolt-on.
Can I lend my membership card to someone else?
Members provide vital financial support to Tate so we ask that you please don’t lend your card to non-Members.
If you need the flexibility of a spare card, you can upgrade to Plus Extra Card membership and get two membership cards – each admitting two people.
Or, if you know someone who would enjoy the benefits of membership, why not give a gift membership?
How do I renew my membership?
There are several ways to renew your membership (if you pay by Direct Debit, your membership will renew automatically):
- Renew online via your Members account and click on the ‘Renew’ button. Please note, online renewal only becomes available one month before your membership expires.
- Donwload the renewal form PDF [100.92 Kb] return it to the Freepost address.
- Call +44 (0)20 7887 8888 (09.45–18.00 daily).
- Renew in the gallery at any Members desk (Tate Modern, Tate Britain or Tate St Ives), or at the Information desk (Tate Liverpool).
How do I renew my gift membership?
Unfortunately it’s not currently possible to renew gift memberships online. You can either:
- Download the gift renewal form PDF [102.26 Kb] return it to the Freepost address.
- Call +44 (0)20 7887 8888 (09.45–18.00 daily).
Can I arrange for a gift membership to be sent to me, the donor?
For Christmas gift memberships
If you’re purchasing a gift membership for Christmas, you can have it delivered to you (the donor) or have it delivered to the recipient. Simply tick the box titled ‘This is a Christmas gift’ and select the relevant delivery option.
For regular gift memberships
Regular gift memberships purchased online are sent straight to the recipient. Exceptions are sometimes possible for gifts purchased over the phone, so do ask. Call +44 (0)20 7887 8888 (09.45–18.00, daily).
If you buy a gift membership in the gallery you can take the gift pack away with you on the spot.
I have a joint bank account. Can I join, buy a gift membership or renew a membership online by Direct Debit?
Unfortunately, no (due to bank restrictions). It’s also not possible to renew joint memberships over the phone.
Joint account holders can download the relevant form below, print it off, sign it and return it by Freepost:
When you choose to pay your Membership Fee via a direct debit in monthly instalments you are agreeing to take out Tate Membership for one year. If you fail to pay Tate any instalment due within the specified time period, Tate will contact you and agree to take payment at the next available date. If you fail to pay the instalment due for your Membership Fee or cancel your direct debit part way through the Membership period you will be required to pay all instalments due for the remainder of your Membership Period. Failure to make payment will result in the Membership being cancelled.
Do I need to book exhibition tickets?
No. Tate Members can visit all Tate exhibitions for free. There’s no need to arrange tickets in advance, simply show your membership card at the exhibition entrance for free entry.
Do I need to book tickets for Tate events, talks and discussions?
Yes, unless otherwise stated.
You’ll need to register an email address if you wish to book online. Log in and enter your email address.
If you take your ticket to any membership desk before visiting the exhibition, we can refund the value of your ticket towards Tate membership. Membership can be purchased online or at the Members Desk. Refunds are available for unused tickets to current or future exhibitions only, up to 30 days after the date on the ticket. To qualify for a refund, tickets must be received by Tate within 30 days of purchasing membership. If you sign up to membership by Direct Debit you will save £12 every year.
How many private views can I attend? Is there a choice of dates?
If you have London Private View membership you can attend previews or evening viewings of selected ‘must-see’ exhibitions at Tate Modern and Tate Britain.
You will receive an invitation by email. There’s no need to RSVP to private view events – simply bring your membership card on the date that suits.
To upgrade to the London Private View Pass, call +44 (0)20 7887 8888 (lines open daily 9.45–18.00).
How do I access my account?
To log in to your account you will need the email address you registered with, or your membership number (found on the reverse of your card) as well as your password.
How do I reset my password?
To reset your password visit: https://shop.tate.org.uk/passwordreset and enter the email you used to register your membership.
If you haven’t registered an email address, you can do so by emailing email@example.com with your membership number.
If you already have an online shop account using the same email address that you used to register for your membership, you should start to see the discount appear every time you add something to your basket.
See above for instructions on how to reset your password.
To claim your 10% shop discount in gallery, simply show your membership card at the checkout.
*Please note that your discount will not work on sale or clearance items.
Complimentary drink offer at Tate Modern restaurant.
Offer valid for a maximum of four guests per membership card.
The guest must order at least two courses to benefit from the complimentary drink.
Valid on any drink from our Aperitif menu except half bottles of wine. Drinks can be soft, cocktail, non-alcoholic cocktail, wines by the glass, aperitifs.
The offer is not valid in conjunction with any other offers.
The offer runs until 11 March 2020.
How do I cancel my membership?
If you would like to cancel your membership, please give us a call on +44 (0)20 7887 8888 (lines open 09.45–18.00 daily) or send us an email at firstname.lastname@example.org.